AI Builder &
Operations Leader
Edgar Ramirez Vilchez turns complex systems into scalable, real-world outcomes. Currently Senior Director at ADP, he bridges the gap between emerging AI capabilities and high-impact enterprise operations.
Edgar architects systems that solve practical problems—designing tools that integrate into real-world workflows.
His work sits at the intersection of AI, customer success, and revenue operations, with a consistent focus on one question: how do we turn technology into measurable business impact?
Core Expertise
Customer Success Operations
Scaling post-sales operating models at global enterprises like ADP and IBM. Edgar designs systems and governance that enable clarity, accountability, and durable growth. He specializes in translating GTM strategies into actionable execution frameworks that have historically improved NPS by 30 points and scaled output by 250%.
- Lifecycle Metrics & Executive Dashboards
- Org Design & Performance Management
- Revenue & Retention Engineering
Building with Applied AI
Creating tools that sit in the workflow, not on the sidelines. Edgar focuses on multi-step reasoning pipelines, prompt engineering for reliable outputs, and lightweight agent systems. He bridges technical systems thinking with deep operational knowledge to ship real, multi-tenant AI applications using modern stacks like Supabase, React, and Anthropic's Claude.
- AI Product Development (Concept to MVP)
- Fuzzy Data Matching & Entity Resolution
- Semantic Matching & Scoring Systems
AI Products Built
Practical systems designed for speed, explainability, and immediate usability.
IrInio
Privacy-first AI note-taking using AssemblyAI for real-time transcription and structured outputs.
Knowledge CaptureJobBot
AI discovery engine with proprietary "match thesis" scoring for high-fit roles.
Search EngineMatchOps
Fuzzy matching platform for entity resolution across messy enterprise datasets.
Data OpsMunai
AI-assisted review generation and lightweight CRM workflow automation for SMBs.
Growth ToolsProfessional History
A career built on operational excellence and system deployment.
ADP
Senior Director, CS Ops & Strategy
Partnering with executive leadership to translate GTM strategy into operating plans. Built a post-sales model supporting 250+ CSMs and 1,000 global stakeholders.
IBM
Senior CS Operations Manager
Defined post-sales execution strategy for SaaS portfolios representing ~$1B ACV. Deployed risk detection frameworks across 200+ business units.
SuccessSight
Managing Director
Founded and led a consulting firm advising SaaS companies like MuleSoft and Helpshift on building scalable operating models for retention and expansion.
Let's Build Something Meaningful
Whether you're looking for operational strategy at scale or need a product-minded builder to architect an AI system, I'm open to discussing initiatives that prioritize measurable business impact.
Location
Boca Raton, FL / Remote
edgarrv91@gmail.com
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